Operations Account Manager
Job Description
About Us
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
The National Account Management Representative is focused on managing and developing strong relationships with existing key customers as well as acquiring new key customers within a country. The success of the role is driven by the promotion of tailored solution-oriented services across all Hellmann products and by a complex external and internal stakeholder management. Can be Vertical Industry Responsible.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
Assures that all reports are provided and that the correct information as required by the customer is captured
Reviews / establishes operational SOP’s for Products
Sets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team.
Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
Participates in quarterly review meetings with the customer, creates minutes of the meetings and actions the items to be improved or changed
Assists the District Manager with identifying additional business opportunities
Supports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetings
Ensures all product operations for assigned account are compliant to internal HWL policies and external government regulations
Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt
Ensures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP)
Ensures product operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routing
Meets volume and top line product revenue growth targets for assigned account
Initiates and leads yield improvement process for business below or above target levels
Ensures all financial and quality controls and audits are completed accurately and on-time
Works with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability
Takes ownership of and professionally oversees customer escalations in conjunction with District or Sales
Performs role of product subject matter expert when communicating with customers in a variety of settings
Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk
Performs operational tasks when need arises
Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
EDUCATION AND EXPERIENCE
Bachelor’s degree (B.A.) in business or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
Minimum seven years overall freight forwarding experience with a focus on account management
2 to 4 years customer facing or key account management experience preferred
Aptitude for sales and experience managing customer expectations
Completion of any industry related
KNOWLEDGE, SKILLS & ATTRIBUTES
Financial acumen to drive account management strategy
Results-oriented – drives strategy and execution
Leadership – demonstrates professionalism
Customer-focused
Organizational skills
Time management and prioritization
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting
Analytical skills / problem-solving ability
Presentation skills
Strong negotiation skills
Knowledge of Hellmann products, and Partner network preferred
PHYSICAL DEMANDS
Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
The position may require occasional overnight travel
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!