Bilingual Mediation Specialist – Tier 2

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Mediation Specialist – Tier 2 based in Canada.

This role is a critical escalation point within a customer care and mediation environment, focused on resolving complex customer complaints and high-impact service issues.
You will act as a key liaison between customers, dealers, and internal business teams to ensure fair, consistent, and brand-aligned resolutions.
Working remotely, you will manage escalated cases, assess sensitive situations, and apply structured conflict resolution approaches to de-escalate concerns effectively.
The position requires strong judgment, professionalism, and the ability to navigate cross-functional discussions to reach consensus on case direction.
You will also contribute to customer retention efforts by handling financial assistance requests and identifying solutions that balance customer satisfaction with business objectives.
It is a high-responsibility role where communication, diplomacy, and problem-solving directly influence customer experience and brand reputation.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Mediation Specialist – Tier 2 based in Canada.

This role is a critical escalation point within a customer care and mediation environment, focused on resolving complex customer complaints and high-impact service issues.
You will act as a key liaison between customers, dealers, and internal business teams to ensure fair, consistent, and brand-aligned resolutions.
Working remotely, you will manage escalated cases, assess sensitive situations, and apply structured conflict resolution approaches to de-escalate concerns effectively.
The position requires strong judgment, professionalism, and the ability to navigate cross-functional discussions to reach consensus on case direction.
You will also contribute to customer retention efforts by handling financial assistance requests and identifying solutions that balance customer satisfaction with business objectives.
It is a high-responsibility role where communication, diplomacy, and problem-solving directly influence customer experience and brand reputation.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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