Extra Help - Customer Service Representative - Hospital Neonatal Nursing

Position Summary Reporting directly to the Patient Care Director, NICU Unit, the Extra Help Customer Service Representative will perform Intermediate level customer service functions under general supervision within their unit. This includes greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties. This position will float between Pediatrics, Pediatrics ICU, and Neonatal ICU units. Duties Responsibilities Greets patients and staff and assists them as needed. Answer door and buzz staff into unit. Answers telephone, screens and routes them to appropriate parties (using telephone paging system if necessary) efficiently. Greets and screens all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU. Take messages for unit personnel and routes to appropriate parties. Promotes the appropriate use of unit telephones including IP Phones Respect the confidentiality of hospital medical records and other patient related information. Conduct assessments of customer service needs and make arrangements to ensure needs are met. Distributes information related to departmental activities, policies, and other material to affected areas/departments. Provides customer service orientation/training to staff as requested. Operates tubing system to retrieve and/or deliver information and or materials from one Unit within the Hospital to another. Types letters, memos, and other correspondence as required. Order and distribute supplies. Participates in departmental and/or interdepartmental performance improvement teams. Schedules, appointments, consults and other follow-up care for patients. Make periodic checks of medical, clerical, and other equipment on the unit to ensure that they are in proper operating condition. Make prompt report of necessary repair need through proper channels. Assists with the admission, transfer, and discharge of the patients. Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred or discharged. Communicates daily shift activities between customer service representatives and charge nurse. Responsible for knowing the manual procedures to be taken in the event of computer system breakdown. Performs other related duties as assigned. Perform other related duties and participate in special projects as assigned.