Sr. IT Services Specialist

ABOUT POWER: Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events. Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate.We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes. We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow. Senior IT Services Specialist Power Construction is seeking an experienced IT professional to lead end-user support and service delivery across corporate and field environments. This role acts as a senior escalation point, mentor, and strategic partner, focused on improving IT services, user experience, and operational efficiency. Key Responsibilities Serve as the top escalation resource for complex technical issues Mentor junior staff and promote a high-performance service culture Align IT services with business and jobsite needs Implement and manage ITIL processes (incident, problem, change) Design and maintain service catalog, SLAs, and support models (L1/L2/L3) Improve service delivery through automation, self-service, and process optimization Provide advanced support for Microsoft 365, endpoints, enterprise apps, and identity/access Manage device lifecycle (procurement through refresh) Analyze service metrics and drive continuous improvement Support and lead IT projects and initiatives Collaborate with stakeholders, vendors, and cross-functional teams Qualifications 5 –10+ years in IT support or operations Strong experience with ITSM, ITIL, Microsoft 365, Windows, and identity management Proven ability to handle escalations and lead improvements Experience supporting large or field-based organizations preferred Excellent communication and stakeholder engagement skills COMPENSATION DETAILS: Salary: $80,000 Compensation for this role includes a base salary plus an annual discretionary bonus. Details on our benefits can be found on the Benefits tab within the Careers section of the website.