Job Description
POSITION SUMMARY
Rooms Division Supervisor | Front Office
Supervisory role responsible for assisting management with the daily operations in the Rooms Division including Front Office, Concierge, Club, Guest Services, Guest Relations, Housekeeping and Laundry. Provides support to ladies and gentlemen ensuring all hotel procedures and standards are adhered to while assisting internal and external guests. Excellent development opportunity for someone with previous supervisory experience and desiring to grow career.
The ideal candidate will have:
• At least 3 years’ experience within a 5 star hotel in the Rooms division, supervisory experience preferred
• Knowledge of Microsoft Office and Outlook required; knowledge of Opera preferred.
• Previous scheduling and payroll experience preferred
• Excellent guest problem resolution skills with the ability to remain positive when working under pressure.
• Must have excellent guest service and communication skills (English required)
• Excellent record keeping and follow up skills are required.
• Hospitality Graduate or Certified Service Professional preferred.
• Flexible schedule, including overnight shifts
• Must display leadership qualities and ability to motivate a team
• Displays good sense of business acumen and basic understanding of financial statements
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.