Search Operations E&I Specialist, São Paulo

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.

Content that the position interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities

• Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements.
• Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization.
• Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training.
• Demonstrate effective cross-team communication skills and take ownership of project tasks.
• Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement.
• Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance.
• Undertake additional compatible and related responsibilities as required by the project.

Please submit your CV in English

Minimum Qualifications

• Proficiency in English is required to collaborate with global partners, including cross functional teams based in English-speaking regions. These interactions include leading and participating in meetings that are conducted in English as well as corresponding in chat or emails.
• Knowledgeable about search engines, with familiarity in social media platforms.
• In-depth understanding of local culture and internet usage habits.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• Bachelor’s degree and above or equivalent.
• Excellent communication and collaboration skills.
• Solid analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficiency in common office software, with search operation experience preferred.
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.