Job Description
About the Team
The Supply Chain team focuses on keeping things moving across all aspects of our business
They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way
Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.
About the Location
Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive
This role is planned to be based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week
In a standard work week, associates may work up to one remote “flex day” (with leader approval)
Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job
Senior Director, Supply Chain
Position Summary
The Senior Director, Supply Chain is a key enterprise leader responsible for driving performance across critical components of the company’s supply chain network
This role provides both strategic and operational leadership across areas such as distribution, transportation, and network operations, with scope aligned to business priorities and the strengths of the selected candidate.
Reporting to the SVP, Supply Chain, this leader is accountable for delivering results across service, cost, safety, productivity, and team performance within a complex, high-volume environment
The role plays a critical part in ensuring the supply chain can scale effectively to support growth, evolving customer expectations, and operational complexity.
This position is designed for a versatile supply chain leader who has demonstrated the ability to lead large teams, operate across multiple functional areas, and adapt to different business needs over the course of their career.
Major Responsibilities
Network Operations Leadership
Provide strategic and operational leadership across key areas of the supply chain network, which may include distribution center operations, transportation, and/or other network functions depending on business needs.
Lead large, multi-site teams through senior leaders, driving alignment, accountability, and consistent execution across the network
Establish clear operating standards, governance routines, and performance expectations to deliver sustainable results.
Drive outcomes across service, cost, productivity, capacity, and safety while ensuring the network operates efficiently and effectively.
Supply Chain Strategy & Execution
Partner with senior leadership to develop and execute strategies that improve overall supply chain performance and support long-term growth objectives.
Ensure alignment across supply chain functions to enable seamless product flow from inbound through final delivery
Balance near-term execution with longer-term strategic priorities, including scalability, flexibility, and resilience.
Support network planning, capacity strategies, and operating model evolution as the business grows and changes.
Operational Excellence & Continuous Improvement
Drive a culture of operational excellence through standardization, process improvement, and disciplined execution
Lead initiatives that improve service levels, throughput, efficiency, and total cost.
Champion continuous improvement methodologies and lead large-scale transformation efforts, including systems implementations, automation, process redesign, and network optimization.
Leverage data, analytics, and technology to improve visibility, decision-making, and performance across the supply chain.
Financial & Performance Management
Own and manage budgets, operating costs, and key financial metrics within scope. Identify opportunities to improve cost structure while maintaining or improving service and operational performance.
Establish and monitor KPIs to drive accountability across the organization
Use data to identify trends, address performance gaps, and inform business decisions.
Partner closely with Finance on forecasting, planning, and long-range investment decisions.
Cross-Functional & External Partnerships
Build strong relationships across internal functions, including Merchandising, Finance, HR, IT, Procurement, and Field leadership, to ensure alignment and effective execution.
Collaborate with external partners, including vendors, carriers, and service providers, to deliver reliable, cost-effective supply chain performance.
Influence cross-functional initiatives and represent supply chain in enterprise-level discussions and decision-making forums.
Safety, Compliance & Infrastructure
Promote a strong culture of safety and ensure compliance with all regulatory and company standards across the supply chain network.
Support infrastructure reliability, asset management, and long-term sustainability of facilities, equipment, and operational capabilities.
Ensure risk is proactively managed across operations and that the network is positioned to operate safely and effectively at scale.