Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Spanish, Portuguese or Italian speaking Customer Experts for their offices in Athens or Thessaloniki.
Position: Customer Expert
Location: Athens or Thessaloniki (option fully remote after training)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Provide customer support via phone, email, and chat channels
Handle customer inquiries related to products and services in a professional manner
Investigate customer concerns and identify the root cause of issues
Resolve complaints efficiently and ensure timely follow-up until resolution
Research customer cases using internal tools and resources
Maintain accurate customer records and update CRM systems accordingly
Escalate complex issues when necessary to ensure customer satisfaction
Deliver a high standard of customer service across all interactions
Contribute to a positive, collaborative, and team-oriented work environment.
REQUIREMENTS:
Fluent or native-level in one of the languages Spanish, Portugues or Italian
Good English communication skills
Strong verbal and written communication abilities
Excellent active listening and problem-solving skills
Comfortable using computers and basic technology tools
Customer-focused mindset with a positive and professional attitude
Ability to work independently in a remote environment
Previous customer support, troubleshooting, or customer service experience
Experience working in contact centre, BPO, retail, hospitality, or support environments
Experience using CRM systems or customer service tools.
BENEFITS:
Competitive monthly salary package
2 additional salaries per year
Full remote work within Greece
Complete relocation support to Greece when required
Flight ticket reimbursement
Temporary hotel accommodation upon arrival
Support with accommodation search process
Private healthcare benefits
Additional employee discounts and perks
Full training provided by certified instructors
Professional development and career growth opportunities
Participation in company events and CSR initiatives
Free online Greek language courses.