Job Description
Under direction of the Lead Houseperson and Section Supervisors, cleans assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants.
Dust, vacuum, and clean the following areas of the hotel: hallways, lobby, service and guest elevator tracks, vending areas, storage and supply areas, emergency stairwells, exit areas, and other areas as assigned
Ash urns in guest elevator lobbies must be maintained throughout your shift
Assist in minor maintenance, such as changing light bulbs, unplugging toilets, etc.
Report more serious problems to the Floor Supervisor/Housekeeping Office
Respond promptly to guest requests and deliver guest convenience items as needed
Collect soiled linen and trash from Guest Room Attendant (GRA) carts
Physically stock and maintain linen and supply rooms
Assist GRAs as assigned and deliver supplies to GRA carts as needed including full cleaning bottles
Clean guest room glasses daily
Perform heavy duty maintenance and cleaning as assigned
Remove room service dishes from guest room hallways for prompt pick-up
Check all lamps and fixtures in your assigned area for burned out bulbs
Understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures
Complete training of bloodborne pathogen procedures
Attend regular departmental meetings as scheduled
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
- Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
- Skill in establishing and maintaining effective working relationships with staff and guests
- Ability to read and communicate verbally in English and Spanish
- Must be self-motivated and detail oriented
- Possess initiative and high energy level
- Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS
Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
Work entails use of solvents/oils, mechanical and electrical devices
May come into contact with fumes/odors and dirt/dust.
Work is done in high places and occasionally on slippery surfaces
Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests
Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors
Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying
Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
Requires simple reading, writing and math skills, the ability to perform simple tasks, and coordination
Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.