Job Description
Operational leadership for Credit Management delivery
Ensure stable, efficient and high‑quality execution of Ensure stable, efficient and high‑quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.
Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.
Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.
Manage capacity, workload allocation and prioritization across the operational teams.
Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.
Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation.
Implementation of process design and standards
Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line.
Ensure adherence to global standards, work instructions and control frameworks in day‑to‑day execution.
Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards.
Performance, quality and continuous improvement
Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required.
Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations.
Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer.
Team leadership and people development
Lead and develop a team of Order-2-Cash professionals.
Actively contribute to and foster Omya's culture and values among team members.
Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs.
Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs.
Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management.
Stakeholder management and communication
Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy.
Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery.
Manage relationships with external credit assessment service providers and system vendors.
JOB REQUIREMENTS
Education
University degree in Finance, Accounting, Business Administration, Economics, or related field.
Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.
Experience
Minimum 8–10 years of relevant working experience in an operational or function‑related position.
Significant experience in leading teams and managing complex, multi‑location operational environments.
Proven experience with credit limit calculation methodology and credit monitoring.
Knowledge and skills
Strong track record in operational service delivery and performance management.
Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP).
Strong analytical, problem‑solving and decision‑making capabilities.
Strong leadership, stakeholder management and communication skills across functions and geographies.
In-depth knowledge of credit risk policies, financial compliance, and credit control principles.
Other requirements
Excellent command of both oral and written English
Willingness to travel depending on organizational setup
Ability to work effectively in a multicultural and cross-functional environment
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Global Head of Order-2-Cash
Dotted line(s) to: n/a
Number of direct reports: 14
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined on team specific service obligations.
Working Relationships
Internal contacts
Global Head of Order-2-Cash
Global Process Owner Order-2-Cash
Head of Process Management Order-2-Cash
Process management teams
Global Head of Book-2-Close
Group Treasury (OAG) and OS&S Treasury
Group Finance (OAG)
OS&S Transform layer
External contacts
Vendors of credit management and risk management tools and systems
External credit rating agencies and auditors
End customers