Banking Sector | Application Support

• Diagnose and resolve technical and functional issues (L2/L3), ensuring rapid service restoration and root-cause analysis.
• Oversee the day-to-day execution of management chains, including batch processing, data transfers, and workflow monitoring.
• Orchestrate and manage software releases and hardware infrastructure updates within your scope, ensuring minimal business disruption.
• Implement and supervise monitoring tools (Dynatrace, Prometheus/Grafana) to analyze load, performance, and functional health.
• Develop scripts (Python/Bash) and use DevOps tools (Ansible) to automate repetitive tasks, log parsing, and health checks.
• Create and enrich the application document baseline, maintain runbooks, and define operating procedures to ensure team scalability.
• Analyze application performance and user feedback to propose and implement functional or technical upgrades.

• Strong hands-on experience with Linux (RHEL 7/8, SLES, Ubuntu), including system administration, kernel parameters, and performance tuning.
• Proficiency in SQL or equivalent, ability to optimize queries, analyze execution plans, and perform basic DBA tasks.
• Professional experience with Python, Bash or Shell Scripting for automation, strong knowledge of Ansible (playbook authoring and CI/CD integration).
• Familiarity with Cloud environments, Docker, and Kubernetes (basic pod debugging and log aggregation). Knowledge of Terraform/Helm is a plus.
• Proficient use of Dynatrace or other monitoring tools (e.g. Prometheus/Grafana/Zabbix).
• Solid understanding of ITIL/ITSM processes and experience with ticketing systems like ServiceNow or JIRA.
• Proficiency in English (written and spoken).

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.