Job Description
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?
Join us in redefining the boundaries of what’s possible!
Your role
An In-Store Retail Expert plays a critical role in strengthening store capabilities, team and individual productivity, and driving a client-centric mindset You will work closely with the Head of Field to execute training plans to improve customer experience and elevate sales performance through structured training and coaching in the field.
Responsibilities
Training & Capability Development
- Conduct onboarding and training for new staff to ensure understanding of brand values, SOPs, KPIs and sales expectations
- Deliver product and optical knowledge training to build confidence and improve conversion and average transaction value
- Facilitate customer journey training to ensure consistent delivery of the Spectacle Hut experience
In-Store Coaching & Performance Improvement
- Provide on-the-job coaching, live demonstrations, and constructive feedback on the sales floor
- Observe and evaluate individual performance to identify gaps and areas for improvement
- Track learning progress and measure improvement in performance outcomes
Business & Store Support
- Partner closely with the field team to identify performance gaps and address training needs to improve store results
- Support new store openings and key store initiatives
- Collaborate with the Eyecare team to deliver training workshops for new initiatives
Culture & Engagement
- Promote a strong learning culture across stores
- Build confident, capable, and high-performing store teams
Job requirement
- Registered Eye Care Practitioner (OOB license)
- Strong sales, customer service, and retail operations knowledge
- Good optical product and clinical knowledge
- Strong communication and influencing skills
- Able to conduct training (1-to-1, group, and live demonstrations)
- Good coaching skills with ability to give constructive feedback
- Observant and able to identify performance gaps
- Adaptable, proactive, and able to solve problems independently
- Good planning and time management skills
- Passionate about retail, training, and customer experience
Benefits
- Annual wage supplement
- Two rest days a week
- Quarterly Product Allowance
- Annual performance appraisal
- OOB license renewal reimbursement
- Training and OJT will be provided
- Continuing education program approved by OOB
- Medical benefits
What’s in it for you
In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.
- Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between).
- Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth.
- Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.
- Enjoy team-building events and recreational activities organized by our volunteer-based ‘Happiness Committee’ in Singapore.
- Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
- Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, TCM, dental, and mental wellbeing.
Recruiting process
Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.