School IT Technician SGB

Job Description

PURPOSE OF THE ROLE:

The IT Technician is responsible for providing technical support and maintaining the school’s technology systems and infrastructure to ensure the smooth day-to-day operation of academic and administrative activities. The role involves supporting staff, students, and parents with technology-related issues, maintaining hardware and software systems, and assisting in the implementation of technology initiatives across the school. Customer service minded with a proactive and hands-on approach.

RESPONSIBILITIES:

• Provide first-line and second-line technical support to staff, students, and parents for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, interactive displays, and other IT equipment.
• Support and maintain wired and wireless network infrastructure.
• Assist with the setup, configuration, and maintenance of user accounts, email systems, and educational platforms.
• Ensure all classrooms, offices, and learning environments are equipped with functioning technology resources.
• Support the implementation and maintenance of school technology systems and infrastructure.
• Assist with the setup and deployment of devices for staff and students.
• Monitor and maintain servers, backup systems, and virtual environments.
• Perform routine maintenance, updates, and security checks on IT systems and equipment.
• Escalate complex technical issues to the IT Manager or external vendors when required.
• Maintain accurate inventory records of IT equipment, licenses, and technology resources.
• Support the professional and responsible use of technology throughout the school.
• Assist in maintaining IT documentation, procedures, and help desk records.
• Use the Technology Help Desk system professionally and ensure support tickets are resolved in a timely manner.
• Support school events and activities requiring audiovisual or technical assistance.
• Respond to urgent technical incidents and emergency situations when required.
• Work collaboratively with colleagues and contribute to the wider needs of the school community.
• Perform other duties as assigned by the IT Manager or Head of School.

REQUIREMENTS:

• Minimum 2 years of experience in an IT support or technician role.
• Experience working in an educational environment is preferred.
• B.S. Degree, Technical Certification, or equivalent qualification in Computer Science, Information Technology, or related field.
• Ability to work independently and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Advance level of English

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.