Organizational Change Management Lead

Job Purpose

The OCM Lead drives the people side of SAP-enabled transformation across HTNA by ensuring changes are understood, adopted, and sustained. This role translates system and process changes into clear communications, role-based training, and actionable work instructions while measuring adoption and holding lines of business accountable to outcomes. The OCM Lead establishes and scales a North America OCM strategy that enables consistent, high-quality change adoption across programs, sites, and functions.

This role does not own functional requirements or project delivery; it focuses on communication, training, and adoption to ensure business value realization.

Key Accountabilities

• Change Strategy & Governance - Establish and lead a scalable OCM framework and governance model that aligns stakeholders, manages risk, and drives consistent adoption across HTNA.
  • Define and lead the HTNA OCM strategy, including standards, playbooks, and success measures that enable scalable, consistent adoption.
  • Shape the organizational narrative and stakeholder experience around SAP-enabled transformation.
  • Stand up lightweight governance (cadence, dashboards, RACI) to keep LOBs and COE aligned on adoption goals, timelines, and risks.
  • Conduct stakeholder mapping, change impact and readiness assessments by site/role; maintain risk/mitigation plans.
• Translate SAP Changes into Adoption - Convert SAP system and process changes into clear, role-based communications and documentation that enable effective end-user adoption.
• Rapidly assimilate SAP ERP changes and translate them into clear, role-based adoption materials.
  
  • Functional Leads, ABAP/Integration, and business process owners.
  • Partner with Sr. Functional Leads to ensure work instructions, job aides, and SOPs are clear, role-based, and adoption-ready; finalize formatting, structure, and version control.
  • Create and execute communications/announcements.
• Training & Enablement - Design and deliver role-based learning strategies that build user readiness, capability, and confidence to adopt new processes.
  • Design the training strategy and learning paths by role.
  • Deliver and scale training solutions (in-person, virtual, train-the-trainer) to ensure role-based readiness and proficiency.
  • Partner with HR/L&D to integrate content into standard curricula and ensure long-term maintainability.
• Adoption Measurement & Accountability - Measure, report, and drive accountability for adoption outcomes to ensure sustained behavior change and realization of business value.
  • Define and run adoption KPIs (active user by role/site, process adoption, exception rates, training completion/proficiency, help-desk volumes, cycle times).
  • Build readiness/adoption dashboards, publish weekly status, and follow up with LOBs and COE leadership on gaps.
  • Drive accountability for adoption by leveraging data, influencing leaders, and escalating barriers to achieve target outcomes.
  • Perform PDCA and capture lessons learned, update playbooks, and transition to run-state sustainment.

Qualifications, Experience, and Skills

• BA/BS in Business, Communications, Learning & Development, Information Systems, or related field.
• 5+ years of Organizational Change Management experience, preferably supporting SAP ERP transformations.
• Demonstrated ability to translate complex system and process changes into clear, role-based communications, training, and documentation.
• Proven experience driving adoption, measuring outcomes, and influencing business stakeholders.
• Strong analytical, communication, and facilitation skills.

Other Job-Specific Skills

• OCM methodology experience (Prosci/ADKAR preferred).
• Familiarity with change frameworks (Kotter, Lean).
• SAP functional exposure (MM, SD, PP, FI/CO, integrations).
• Experience with digital learning tools (e.g., simulations, microlearning).
• Strong process analysis (as-is/to-be) and continuous improvement mindset.
• Proficiency with Microsoft 365, SharePoint, and workflow tools.

Job Dimensions

Decisions Expected

Working Conditions

• Frequent computer and desk work; extended periods of sitting/standing; regular presentations and facilitation.
• Regional system support 24/7.
• Overtime as business needs require, particularly during readiness checkpoints, cutover, and hypercare periods.
• Domestic & International travel to HTNA locations, partner sites, and training venues as required.
• Handles confidential company and partner information; adheres to IT/security, privacy, and export/compliance policies and required training.
• Other duties as assigned in support of program outcomes and adoption targets.