Operations Excellence Coach - Americas

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Operations Excellence Coach is a critical field role within the Americas Operations team, covering 200+ Brand Partner (Franchisee) restaurants. A great OEC is a collaborative and energetic trainer with strong operational acumen and drive to achieve great results. This is a training-first, compliance-led role: the OEC is the region’s primary field trainer and the owner of Food Safety and Brand Standard compliance across all markets. The right person is a credible, hands-on operator - someone who can walk into any restaurant, earn trust quickly, and drive real behavior change. They execute with discipline across markets, solve problems in the field, and hold the line on standards consistently. 

This role will lead & deliver training in New Markets to brand new restaurant teams & involves intensive travel across LATAM, Canada and the Caribbean.

WHAT YOU’LL NEED

Experience

• Strong large-group training and facilitation experience; able to command a room across different audiences and markets
• Solid hands-on Restaurant/Hospitality background -credible Front and Back of House, respected in a restaurant, not just a training room
• Proven ability to influence franchise operators without direct authority - building buy-in through credibility and results
• Track record of driving behavior change in the field -sustained improvement in standards and performance, not just delivery
• Experience conducting Food Safety and Brand Standard audits; comfortable as the compliance authority in the field, not just a coach
• Highly organized; able to manage multiple market priorities simultaneously with consistent execution and follow-through
• Restaurant leadership experience; comfortable setting expectations and holding operators accountable when standards aren’t being met
• Fluent in English and Spanish (written and spoken) - non-negotiable for this role

• Comfortable with heavy travel (~60%); able to maintain consistent execution standards across markets without losing focus or follow-through

   

   

Duties

• Lead & Deliver the In-Restaurant ‘Train the Trainer’ program to Brand Partner training teams
• Serve as the primary in-restaurant trainer for all new market entries - owning program delivery end to end, from pre-opening prep through post-opening stabilization
• Support the NME Manager in the setup & execution of a best-in-class operation.
• Adapt and localize the global operations manual for in-restaurant execution within each market
• Own Food Safety and Brand Standard compliance across the region - lead all in-restaurant audits, identify gaps, deliver corrective coaching, and follow through until standards are consistently met. This is not a support function; the OEC is the compliance authority in the field.
• Collaborate cross-functionally to ensure new stores are set up for success; own your piece without waiting to be directed
• Travel regularly to Brand Partner restaurants to provide field coaching, training, and development support - building relationships and trust with each operator visit
• Partner with Brand Partner teams to protect and elevate standards in restaurant operations, guest experience, and food safety - influencing without authority.
• Drive QSC,SMG and all other KPI matrix as prescribed across the region; success is measured by sustained improvement in compliance and guest experience scores, not just program delivery.

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.