Desktop Support Engineer

Job Description

Technical Support: Provide first-level support for end-user desktops, laptops, printers, and mobile devices. Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and various software applications.

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Installation and Configuration: Install, configure, and upgrade desktop hardware and software. Set up new workstations, including peripherals like monitors, keyboards, and printers.

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System Maintenance: Perform routine maintenance tasks such as system updates, patch management, antivirus scanning, and backups. Monitor system performance and proactively address issues.

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User Training and Documentation: Develop training materials and procedures, or train users in the proper use of hardware or software. Maintain documentation for technical procedures and configurations.

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Problem Diagnosis and Resolution: Diagnose and resolve technical problems, which may include hardware failures or software application issues. This may involve remote troubleshooting or on-site visits.

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Network and Connectivity: Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access. Coordinate with the network team for advanced troubleshooting.

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Customer Service: Ensure prompt and accurate customer service, increasing client satisfaction by effectively addressing user inquiries and issues.