Operations Associate Director

Company description Who We Are in the UK

Spark Foundry, the Acceleration Agency

We help brands to identify, learn and respond to opportunities faster than the competition

Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation

We’ve proven our approach during the most difficult year on record

Now we’re using it to provide a launchpad for their future

Come be an accelerator with us

How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief – we are not a ‘yes’ agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity

Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency

As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion

Overview We are hiring an Operations Associate Director to play a critical dual role across one of our most exciting global clients

This position is split 50/50 between leading operations on the Marriott EMEA account and driving the transition and onboarding of new clients, offering real breadth and impact

You’ll sit at the centre of how teams operate, bringing clarity, structure and innovation to complex environments

If you enjoy building scalable solutions, influencing across teams, and making a tangible difference to how work gets delivered, this is a standout opportunity

What you'll be doing: Lead operational best practices across the Marriott EMEA account, ensuring consistency, quality and efficiency Oversee financial governance, supporting billing, budgets, reconciliation and accrual processes Own and drive operational transition and onboarding for new client accounts from end to end Coordinate cross-functional teams to establish tools, systems, reporting and ways of working for new business Develop and implement processes, templates and documentation that enable scalable delivery across both areas Drive adoption of tools and reporting frameworks to ensure data accuracy, compliance and visibility Build strong relationships with client and internal stakeholders, acting as a trusted operational advisor Skills we're looking for: Strong experience in media operations or within a complex, matrixed organisation Proven track record of managing multiple workstreams, including operational delivery and client onboarding Sound understanding of financial processes, including budgeting, billing and governance Confident communicator, able to bring clarity to complex situations and engage stakeholders effectively Highly organised with strong attention to detail and a structured approach to problem solving Collaborative mindset with the ability to build relationships across teams and functions A proactive approach, with a focus on improving processes and driving operational excellence Additional information Spark Foundry offers a wide range of benefits to support our employees

Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave

You’ll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups)

Publicis Groupe works primarily from the office or our clients' office four days per week

At Spark Foundry, we are proud to be an equal opportunities employer

We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic

We are committed to providing a fair, accessible, and inclusive recruitment process

If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know

We’ll work with you to ensure the process works for you

Sharing this information will never impact your application

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included. #LI-KE1