Spa Coordinator - Part Time (Paris LV)
Job Description
Responsible for the reception area of the salon and spa. Provides courteous and efficient guest service from point of arrival through check-out. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding salon/spa services, booking all appointments, upselling spa treatments, and assisting in retail sales.
Responsible for checking spa guests in & out.
Cash handling.
Establishing forms of payment for services.
Making reservations for all spa and salon treatments.
Closing books at the end of the business day.
Needs to be knowledgeable of other department’s services etc.
Sales of spa merchandise.
Checks in fitness center guests.
Ability to read, write, speak and understand the English language to communicate effectively with guests and team members.
Understanding of good health habits in terms of exercise and nutrition.
Ability to effectively deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Basic mathematical comprehension to understand the interpret numbers as they apply to operation in hotels, spas, salons, and health facilities
- High school diploma or equivalent.
- Hospitality or customer service or reception desk and/or salon/spa experience required.
- Cash handling experience required.
- Must have TAM card within 30 days of hire.
- Must have Health card.
- Must have enthusiasm and possess excellent customer skills.
- Must be detail oriented, friendly, outgoing and have excellent communication skills
Strong organizational skills
Additional Requirements:
- Able to lift up to 20 lbs.
- Able to stand for a long period of time (up to an average 8-hour shift).