Oliver Wyman - Talent Management Central Specialist - Mexico City

About Oliver Wyman

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Job Overview:

The Talent Management Central Team (TMC) is a team within Oliver Wyman’s Human Capital (HC) department and is designed to offer program management and administrative support to Talent Managers across a number of Talent Management processes. The TMC will have global responsibilities and will work seamlessly with the global Talent Management team, as well as with Talent Managers in each of our Teams and Regions.

The TMC will also be responsible for interfacing with senior group of stakeholders from across the TM and HC function.

The Coordinator Role requires mastery of core coordinator responsibilities, knowledge of Staffing and Performance Management system. This role entails managing multiple demands and competing priorities in a timely manner.

Oliver Wyman is a fast-paced environment that requires fluency in English.

Key Responsibilities:

Activities related to programs and processes for consultant talent and performance management processes, including, but not limited to performance management, global consultant programs, staffing system updates, reporting, developing training materials, and ad hoc Talent Management requests across Oliver Wyman.

Note that while the role will focus on the areas above, some additional support for Talent Management activities may also be required.

• Manage Specialist Performance Management (PM) Processes (e.g., Mid-Year Promotion Assessments, Year-End Evaluations, Project Reviews, Goals, etc.):

  • Core member of the PM process management team

  • Drive ad hoc and ongoing improvements to forms and workflows

  • Launch, update, and create specialist processes, forms, and workflows

  • Administer all aspects of Specialist PM processes as system administrator including regular communication and / or training to key stakeholders regarding process timelines, expectations, and other useful information

  • On-going support as system admin

    • Troubleshoot user issues effectively and promptly

    • Update / correct review information as needed

    • Analyze process submission trends and communicate findings with Specialist Talent Managers

• General Consultant Performance Management administration

  • Weekly Consultant Project Review creation

  • Team coverage for other consultant processes as needed

  • Ongoing support as system admin

• Staffing

  • Staffing system assignment creations, updates

  • Reporting / Analyses related to projects and staffing

• Support for other internal programs

  • MBA / Masters sponsorship program administration and coordination

• Other

  • Build and maintain relationships with team members and key clients

  • Collaborate with other teams and departments as necessary to address requests or issues

  • Respond promptly and professionally to incoming requests

Experience Required:

• Bachelor’s degree and minimum of 3 years’ experience, preferably working in performance management or HR administration

Technical Skills:

• Working knowledge of Microsoft Excel (including formulas, pivot tables, and comfort manipulating data in reports), Word, and PowerPoint

• Basic understanding of systems and an aptitude for learning to operate new systems of medium complexity

Skills and Attributes:

• Strong focus on client needs and ability to work with stakeholders ranging in seniority level

• Strong process ownership mentality

• Excellent English written and verbal communication skills

• Ability to work collaboratively in a global team in a multicultural environment with limited supervision

• Ability to work and multi-task in a fast-paced and constantly evolving environment

• Ability to manage and maintain highly sensitive and confidential information

• Highly organized and detail-oriented with a problem-solving mindset

• Sustained interest in process improvement

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.