Manager, Unauthorized Software Remediation & Operational Support

Requisition ID: 264896 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Unauthorized Software Remediation & Operational Support, reporting to the Director, SAM Governance & Tech, is responsible for executing end to end remediation of unauthorized and prohibited software across enterprise endpoints and servers. The role ensures that unauthorized software risks are actively identified, triaged, remediated, and reported in alignment with enterprise technology standards, regulatory expectations, and Software Asset Management (SAM) governance frameworks.

This role acts as a key operational enabler of compliance by driving enforcement of software standards, improving remediation timelines, and ensuring full traceability of unauthorized software disposition.

Is this role right for you? In this role, you will:
Key Outcomes & Accountabilities
• Ensure unauthorized and prohibited software is remediated within defined SLAs and risk tolerances
• Maintain end to end visibility and tracking of all unauthorized software cases through to closure
• Enforce software compliance controls in alignment with Technology Standards and SAM governance
• Improve data integrity and reliability of discovery sources (e.g., Tanium, SCCM, ServiceNow Discovery)
• Reduce technology and audit risk exposure through consistent remediation execution
• Provide transparent reporting and metrics to SAM leadership, Technology Risk, and audit stakeholders
Unauthorized Software Identification & Remediation
• Review and validate unauthorized and prohibited software detections from discovery tools
• Drive remediation actions (uninstall, upgrade, or exception handling) in coordination with endpoint, server, and application teams
• Track all remediation activities through ServiceNow workflows to confirmed closure
• Follow up with application owners and end users to enforce compliance and meet remediation timelines
Operational Case Management
• Open, manage, and monitor incidents, tasks, or remediation tickets related to unauthorized software
• Ensure issues are triaged, prioritized, and actioned based on risk and impact
• Maintain accurate status updates and audit-ready records for all cases
Data Quality & Discovery Issue Resolution
• Identify gaps, inconsistencies, or anomalies in discovery and CMDB data impacting unauthorized software visibility
• Coordinate with SAM Tech Enablement, CMDB, and engineering teams to resolve data quality issues at source
• Validate completeness and accuracy of software inventory to support compliance reporting
Stakeholder Coordination & Enforcement
• Work closely with endpoint, infrastructure, application, and ITAM teams to drive remediation outcomes
• Support enforcement of prohibited / restricted software policies and technology standards
• Escalate non-compliance or aging remediation cases to management as required
Reporting & Governance Support
• Produce operational reports and dashboards on remediation status, aging, and risk exposure
• Provide updates for SAM governance forums, audit reviews, and SteerCo reporting
• Support evidence gathering for regulatory and audit requirements (e.g., OSFI B-13, internal audits)

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Experience in Software Asset Management (SAM), IT Service Management (ITSM), or technology risk remediation
• Strong ability to drive remediation outcomes across cross-functional technical teams
• Hands-on experience with ServiceNow (workflows, incident/task management, reporting)
• Familiarity with endpoint and discovery tools (e.g., Tanium, SCCM, Intune, ServiceNow Discovery)
• Understanding of software compliance, unauthorized software controls, and IT governance frameworks

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.