Distribution Support Specialist II
Job Description
Company
Farm FamilyFarm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
Summary:
The Distribution Support team serves to provide excellent service to Distribution personnel (agents, Customer Service Representatives (CSRs), Multiple Line General Agents (MLGAs)) regarding one or more disciplines (life, personal, ag & commercial). The Distribution Support Specialist II contributes a high level of service to one or more lines of business (life, personal, ag & commercial).
Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.
This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
Essential Responsibilities:
Answers telephone calls promptly providing solutions to the caller’s questions.
Answers e-mails promptly providing solutions to the writer’s questions.
Documents content of calls and e-mails.
Contacts new interns/agents/MLGAs to confirm set-up and familiarize with resources.
Participates in project teams for assigned system development, enhancement, testing and training.
Assists with training of new team members.
Qualifications / Experience Required:
High school diploma.
Minimum of two years of customer service experience required.
Supervisory/management experience not applicable.
Knowledge of insurance required; in-depth knowledge of lines of business for at least one discipline (life, personal or commercial).
Preferred Qualifications:
Associate degree or equivalent work experience.
Insurance operating systems experience; in-depth knowledge of operating systems.
Insurance designation
Salary range is $37638 - $57000
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Core Values
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.