Patient Services Representative -Cardiology Services
Job Description
Find your calling at Mercy!
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.Position Details:
🌟 Now Hiring: Patient Service Representative (PSR) 🌟
📍 Mercy Clinic – Cardiology Lincoln
Are you passionate about delivering exceptional patient care and creating a welcoming experience? Join our team at Mercy Clinic Cardiology – Lincoln as a Patient Service Representative, where you’ll play a vital role in supporting both patients and clinical staff.
💙 What You’ll Do
As a PSR, you will be the first point of contact for patients—helping ensure a smooth, positive experience from check-in to follow-up care. Your role will include:
- Greeting and assisting patients with professionalism and compassion
- Scheduling appointments and managing patient information accurately
- Supporting front office operations and clinic workflows
- Addressing patient questions and resolving concerns with care and efficiency
- Collaborating with clinical teams to ensure seamless patient experiences
âś… Qualifications
Education:
- High school diploma or equivalent
Experience:
- Demonstrated proficiency in Patient Services Representative and Advanced PSR responsibilities (as verified by department leadership)
🧠Skills & Abilities
We’re looking for candidates who bring:
- Knowledge of medical terminology, insurance processes, and billing procedures
- Strong verbal and written communication skills
- Proficiency with computers, data entry, and basic office systems
- Exceptional customer service with a patient-focused mindset
- Strong attention to detail and accuracy
- Ability to maintain confidentiality and follow privacy standards
- Flexibility to adapt in a fast-paced healthcare environment
- Effective problem-solving skills and professionalism under pressure
đź’Ş Physical Requirements
- Ability to lift up to 50 lbs occasionally
- Frequent standing and walking throughout the shift
- Ability to bend, reach, twist, kneel, and perform daily physical tasks
✨ Why Mercy?
At Mercy, we are committed to compassionate care, teamwork, and excellence. You’ll be part of a mission-driven organization where your role truly makes a difference in the lives of patients every day.
đź“© Apply today and be part of a team that puts patients first!
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.