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Director, Digital Strategy & Growth Planning
200 WILMOT RD,DEERFIELD,IL 60015Posted 1 weeks ago
onsite
Job Description
Job Summary
The Director, Digital Strategy & Growth Planning is a key leader within the Walgreens Digital organization, responsible for driving digital growth strategies that ensure Walgreens maintains a competitive, customer-centric, and profitable digital ecosystem. This role leads the development of long-range growth plans that balance customer experience, market differentiation, and financial performance.
Partnering cross-functionally across Insights & Analytics, Digital Experience, Finance, Digital Enablement, and Supply Chain & Fulfillment, this leader translates customer insights, market trends, operational capabilities, and financial objectives into actionable strategies that accelerate sustainable growth, improve unit economics, and enhance overall digital channel profitability.
Key Responsibilities
Strategic Growth Planning
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-CB1
The Director, Digital Strategy & Growth Planning is a key leader within the Walgreens Digital organization, responsible for driving digital growth strategies that ensure Walgreens maintains a competitive, customer-centric, and profitable digital ecosystem. This role leads the development of long-range growth plans that balance customer experience, market differentiation, and financial performance.
Partnering cross-functionally across Insights & Analytics, Digital Experience, Finance, Digital Enablement, and Supply Chain & Fulfillment, this leader translates customer insights, market trends, operational capabilities, and financial objectives into actionable strategies that accelerate sustainable growth, improve unit economics, and enhance overall digital channel profitability.
Key Responsibilities
Strategic Growth Planning
- Own the development of long-range digital growth strategies aligned to enterprise priorities, revenue targets, and margin goals.
- Define a multi-year roadmap that balances growth investments with return thresholds, cost discipline, and speed-to-value.
- Identify and prioritize key growth drivers, including traffic, conversion, assortment expansion, and fulfillment optimization.
- Integrate cost-to-serve, margin profiles, and operational constraints into all strategic plans.
- Collaborate closely with:
- Insights & Analytics to quantify growth opportunities, customer behaviors, and performance drivers.
- Digital Experience (Product/UX) to align strategies with high-impact customer journeys that drive conversion and retention.
- Finance to ensure rigor in business cases, capital allocation, and ROI tracking.
- Digital Enablement/Operations to support scalable, efficient execution.
- Supply Chain & Fulfillment to align growth strategies with inventory positioning, last-mile capabilities, service levels, and cost efficiency.
- Serve as the connective tissue ensuring growth initiatives are both experience-led and economically viable.
- Identify and size new revenue streams, partnerships, and platform capabilities that deliver accretive growth.
- Lead development of business cases with clear ROI, payback periods, and margin implications.
- Drive strategies that improve monetization, including personalization, retail media, and omnichannel services.
- Evaluate build vs. buy vs. partner decisions through both strategic and financial lenses.
- Continuously assess competitive dynamics across retail, pharmacy, and digital ecosystems with a focus on pricing, service levels, and fulfillment speed.
- Translate external trends into actionable strategies that strengthen Walgreens’ relative cost position and customer value proposition.
- Benchmark digital and omnichannel capabilities, identifying gaps and investment priorities.
- Partner with Finance and Supply Chain to ensure all growth initiatives meet profitability thresholds and align to long-range financial plans.
- Embed financial discipline into planning, including margin expansion, cost-to-serve optimization, and capital efficiency.
- Establish KPIs and measurement frameworks to track performance, ROI, and contribution to enterprise value.
- Continuously refine strategies based on performance data, market conditions, and financial outcomes.
- Develop clear, data-driven narratives that link growth strategy to financial impact and shareholder value.
- Influence senior stakeholders to align around prioritized investments and trade-offs.
- Lead executive-level discussions using structured analysis, scenario modeling, and fact-based recommendations.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
#LI-CB1