Business Process Expert/ Principal Consultant | Onsite - Delaware

We are looking for a specialist who understands how to re-imagine business processes through an AI lens — not just automate existing workflows but fundamentally rethink how AI can be infused into domains like Loss Mitigation, Sales & Distribution, and Employee Experience. This role will also play a key part in establishing AI governance to prevent fragmentation across our customer’s growing portfolio of AI initiatives. 

Key responsibilities 

• Assess current AI initiatives across Sallie Mae teams and map the fragmentation and governance risk landscape 

• Design a centralized AI governance framework with control points for visibility, manageability, and policy enforcement 

• Lead the deployment of alongside MuleSoft Agent Fabric as a comparative proof point on the current AI squad 

• Identify AI infusion opportunities across Loss Mitigation (propensity scoring, predictive risk, shadow testing) and Sales & Distribution domains 

• Design the AI pipeline architecture for nightly scoring jobs, digital twin models, and A/B testing in production 

• Define the roadmap for marketing content automation and AI for Employee Experience (Vendor Management) use cases 

• Provide recommendations on build-vs.-buy decisions for AI tooling and platforms 

• Collaborate with data architect to ensure AI models are grounded in a well-structured data foundation 

Must-have skills 

• 8+ years in AI/ML strategy, architecture, or implementation roles 

• Demonstrated experience designing AI governance and oversight frameworks 

• Strong understanding of LLM-based agent orchestration and workflow automation 

• Experience integrating AI/ML into business process redesign (not just model building) 

• Hands-on familiarity with AI platforms, APIs, and orchestration tooling 

• Ability to communicate AI concepts to non-technical business stakeholders 

Nice to have 

• Experience with, MuleSoft, or Kong-based AI gateway patterns 

• Background in financial services AI use cases (credit scoring, loss mitigation) 

• Familiarity with digital twin modelling and shadow production testing 

• Prior experience establishing AI governance at a large financial institution 

• Knowledge of propensity modelling and customer behaviour prediction 

 
Compensation, Benefits and Duration

Minimum Compensation: USD 80,000
Maximum Compensation: USD 280,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post