Member Services Coordinator (Billing), Riverbend

Location: Kohler, WI Opportunity The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions. Specific Responsibilities Member Billing Account Management Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage‑based charges. Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services. Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly. Maintain accurate and up‑to‑date member account records in the club management and accounting systems. Ensure accurate setup and closure of member accounts across all Kohler platforms. Assist with daily, monthly, and period‑end reconciliations related to member activity and revenue. Support internal and external audits by providing documentation, reports, and detailed account research. Partner with Accounting, Food Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy. Member Communication Service Serve as a primary point of contact for members about billing inquiries, statements, and payment questions. Communicate financial information with professionalism, discretion, and a service‑oriented mindset. Coordinate with General Manager Sales Executive to ensure billing aligns with membership agreements and Club policies. Administrative Executive Support Manage purchase orders (POs) monthly and identify any that have expired or require renewal. Process and pay invoices accurately, following internal controls and approval procedures. Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow‑up. Track deadlines and ensure prompt completion of administrative and finance‑related action items Reporting Confidentiality Prepare billing, revenue, and administrative reports for leadership as requested. Monitor outstanding balances and support collection efforts in a professional, member‑centric manner. Maintain strict confidentiality of member financial data and Club records at all times. Professional Standards Uphold the Club’s service philosophy, professionalism, and discretion in all interactions. Demonstrate accuracy, accountability, and sound judgment in financial and administrative responsibilities. Maintain strong organization skills and diligence while managing multiple priorities and deadlines. Work Environment / Schedule This is a five day a week, onsite position. Position is primarily Monday – Friday, with typically one Saturday per month, or as needed, to ensure business needs are meet. Professional attire needed and provided by Riverbend. This is a Full-Time position working weekdays and weekends. Shifts vary between 8am-11pm.