HFN: Manager, Customer Success

The Manager, Customer Success’s primary function is to ensure Hanger’s supply chain has a consistent workflow, interface, and response to our external customers. This role is responsible for defining and managing the implementation and execution of Customer Support programs and policies for Hanger’s customers. This role will be responsible for monitoring performance within our sales support organization as well as our inside sales functions while affecting the necessary changes to foster a culture of continuous improvement, tasked with enabling positive experiences for our customers.  This is a customer facing role and would be an escalation point for all customer service issues. This role would ultimately support our customers as they transition from Sales prospects to active...