Title Assistant

Job Purpose:  The Title Assistant plays a supportive role in closing real estate transactions and uses team approach to effectively assist the Title Officer manage the title file from the opening process through the successful closing. A title assistant will conduct title or lien searches, clear defects and perform a variety of administrative tasks to complete transactions.   Essential Job Functions: Respond to incoming requests/inquiries from internal and external customers. To accurately input the information into At Close that is given to the unit by the customer. Take ownership of issues/problems arising from the title file. Process supplements in a timely manner, in which is determined by department guidelines. Ensure the accuracy of all abstracted documents. Accurately take instructions from Escrow for recording, abstracting documents, demands and verifying Lenders instructions to close the title file. Ensure that all money that is required to close the file has been received by payoff, and there is enough money to close the title file. Make sure that the title files records in a timely manner based on the customer’s requirements. Open all mail and give Title Officer their mail, as well as copy any mail that needs to be abstracted. Accurately close out the title file in the paperless operating system upon confirmation. Maintain good relations with internal and external customers via email/phone communication with prompt response. Be responsive to all customer inquiries in a professional and proactive manner. Build effective internal and external relationships with Escrow, Title, and Sales through the delivery of truly remarkable service. Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance. Knowledge, Skills and Abilities: Minimum 3 years customer service experience in title industry or 1 year minimum experience on a title unit. Excellent verbal and written skills along with strong interpersonal skills are required. Ability to deliver superior customer service. Ability to consistently meet deadlines, demonstrate strong follow through, and follow departmental procedures. Basic Qualifications: High school diploma or equivalent. Must be able to operate various office equipment such as copiers, fax machines, printers. Working knowledge of Microsoft Excel and Word. High level of organization and strong attention to detail. Exceptional organizational and time-management skills. Preferred Qualifications: College degree in Business or related field. Supervisory Responsibility:This position has no supervisory responsibilities. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Requirements/ADA: No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility. Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor. Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs. Vision requirements: Ability to see information in print and/or electronically. Position Type/Expected Hours of Work: Days and hours of full –time position are Monday through Friday, 8:00 a.m. to 5 p.m.   Travel: No travel is expected for this position.