Customer Experience Associate

Description - Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Roles & Responsibilities-

1.Co-ordinate with all carriers for empties availability as per requirement. 2.Co-ordinate with off-docks operators for availability of Labors, Trailers, Equipment & other logistics support as per requirement.

3.Ensure cargo receiving & stuffing as per company’s SOP & clients’ requirement.

4.Ensure fast receiving & stuffing to avoid any truck delay complain from customers.

5.Ensure efficient and optimal utilization of warehouse space. Ensure proper tally, survey and measurement of cargo reflecting true status of cargo received and stuffed by the off-dock concern.

6.Responsible for all kind of VAS activities (Barcode Scanning, Scan file uploading/transmitting correctly, barcode printing etc.)

7.Ensure physical cargo weight as per client requirements, palletization, shrink wrapping, GOH shipment & collect presentable pictures during stuffing as per client requirement.

8.Ensure handling SEA-AIR cargo (labelling & 100% physical weight) and to ship out correctly onto desired vessel without fail.

9.Responsible for truck turn around monitoring.

10.Responsible to maintain & update all required data/information into file server such as Daily off-dock activity, Log maintain for various buyer Seal, Pallets, Pictures etc.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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