Shared Services IT Support Lead
Job Description
Job Details:
Job Reference: HCC624352
Salary Range: £40,643 - £45,077 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37 (part-time hours may be considered)
Contract Type: Permanent
Closing Date: 3 July 2026
Interview Date: w/c 13 July 2026
Are you a motivated, customer‑focused Team Leader looking to join a dynamic SAP team?
This role offers the opportunity to work with modern SAP technologies while contributing to an ambitious digital strategy, providing strong exposure to ongoing system and service improvements. You’ll benefit from a supportive and collaborative working environment, with positive learning opportunities within a larger SAP team.
Hampshire County Council also promotes a healthy work-life balance through flexible working arrangements, alongside a comprehensive benefits package that includes a pension, flexi-time, travel discounts, and family-friendly policies, all within a well-connected and attractive Winchester location.
The Role:
As part of our Shared Services IT Support and Testing team, you’ll demonstrate your passion for customer service by ensuring that our customers receive excellent service. You’ll lead, guide, and motivate the team who support predominantly SAP HR, Payroll, Finance, and SuccessFactors modules, and you may be asked to help support other areas of IT.
You’ll ensure that challenging queries raised by the business or our partner organisations are analysed and resolved by the team within agreed SLAs.
Collaborating with other SAP teams and with support colleagues in our Integrated Business Centre will be essential, as will the ability to articulate complex technical themes to non-technical audiences. You will also be required to drive the escalation and resolution of high-priority and/or high-impact issues, which will involve liaising with teams across the business, IT, and senior stakeholders.
What you’ll do:
This role will suit an individual who spends the majority of their time using SAP HR, Payroll, Finance, or SuccessFactors in a business environment, with a proven track record of delivering excellent customer service and line management experience. Being part of a larger SAP team will provide valuable learning opportunities.
Why should you apply?
- You will work with new technology
- You will be part of an ambitious digital strategy
What we’re looking for:
We are seeking a motivated and experienced professional with strong communication, interpersonal, and leadership skills. You will be able to lead and inspire a team while managing workloads effectively and maintaining a strong customer focus throughout.
The role requires excellent organisational skills, the ability to prioritise under pressure, and confidence in working independently and making decisions. You will engage effectively with both technical and non-technical stakeholders, demonstrate strong analytical and problem-solving abilities, and communicate complex information clearly. A high level of technical competence is essential, including proven experience with SAP ERP systems.
Why join us?
Hampshire County Council offers a pleasant, supportive, and collaborative working environment.
As a forward-looking local authority, our commitment to delivering an exceptional quality of life to our Hampshire residents also extends to our employees. It is important to us that our staff feel supported in their work. As such we can offer you an improved work-life balance through flexible working and an excellent benefits package including:
- Access to Local Government Pension Scheme
- Between 25 - 28 days annual leave entitlement (dependent on Local Authority service)
- Electric plug-in hybrid car Salary Sacrifice Scheme
- Interest free travel loans and discounts
- Employee Support Services
- Family friendly policies
Additional Information:
Shared Services IT Support Lead Candidate Pack
Vetting Requirements:
This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.
Contact Details for an Informal Discussion:
Sarah Liles, Shared Services Team Leader for Support & Testing on [email protected]
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.