Hertz Sales Representative (58718)

Work schedule:  40 hours per week, to be worked between the hours of Monday-Friday 7:00AM-5:30PM.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

• AAA Northeast serves over six million members in six states. • As a Hertz Sales Representative, you will process Hertz vehicle pick-ups and returns for clients, as well as perform basic cleaning and vehicle maintenance. • The Hertz Sales Representative will achieve assigned standards for sales and service and embody club mission and value statements with all interactions.

What you will do:

• Hertz Responsibilities: • Achieves overall Hertz sales goals and service score standards. • Operates multiple Hertz computer systems, sometimes simultaneously. • Ensures that vehicles are delivered to clients in clean condition – to include cleaning carpeting, wiping down/disinfecting interior and washing exterior in an outside environment 12 months a year. • Ensures that vehicles are in operable condition by filling fluids, adjusting tire pressure, filling with gasoline (or charging electric vehicles), handling registrations, processing inspections, and coordinating any in-depth maintenance issues with local service stations. • Provides customer service, both on-site and over the phone, with rental customers including Hertz Gold members, contracted rentals, and rentals being handled by clients’ insurance companies. • Handles customer inquiries regarding processing/modifying/cancelling reservations, closing out returns, billing issues, vehicle maintenance and vehicle exchanges. • Occasionally picks up/drops off rental customers before or after their reservation. • Reviews daily manifest and coordinates vehicle movement in the territory to ensure that appropriate inventory is available for reservation needs. • Collaborates with regional Hertz sales executives to execute sales initiatives and resolve any issues
• AAA Responsibilities: • Reports to Branch Manager. • Collaborates with AAA team to support club initiatives and programs. • Recommends AAA products and services to Hertz clients as appropriate.
• Daily Operations: • Communicates regularly with Branch Manager as well as Hertz Leadership. • Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.