Job Description
Purpose & Overall Relevance for the Organization:
Create an industry leading consumer/customer service experience geared towards Korean golfers
Improve overall consumer/customer service and inquiry response operation to build consumer/customer satisfaction
Build best brand image by implementing immediate and professional response on consumer/ customers requirements
Key Responsibilities:
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualtative and quantitaive targets
Key Relationships:
- Internal – Sales, Brand & Product Marketing, Operations, Finance
- External – Customers and Consumers
Knowledge Skills and Abilities:
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Familiarity with CRM systems and practices
- Active and positive mind-set to learning
Requisite Education and Experience / Minimum Qualifications:
- More than 1 year of customer/consumer service in golf or sports industry
- Native Korean
TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.