Vice President - Client Support - Asset Management
Job Description
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Role: Vice President - Client Support – Asset Management
Function: Asset Management
Location: Powai
Job Purpose:
The Vice President – Client Support leads the Client Support function for the asset management business, overseeing teams across Product Reporting, Marketing Intelligence, Client Data and other client‑support service areas. The role is responsible for delivering high‑quality support, strengthening global capability from India, driving continuous improvement and innovation, and shaping a scalable, automated and client‑centric service model.
A key focus of the role is to build and lead deep functional expertise in Product Reporting and Marketing Intelligence (WMI), ensuring high quality, insight driven and client relevant outputs across reporting deliverables.
This role reports to the local Head and partners closely with global stakeholders in a matrix structure. A key priority is expanding specialised capability, modernising delivery models and enhancing client experience across the enterprise.
Role Impact
This role strengthens the quality, transparency and reliability of client‑support capabilities, builds trust with global stakeholders, drives efficiency and innovation, and reinforces India’s position as a strategic value creator within the global model.
The role also enhances the firm’s ability to deliver high quality product narratives, performance insights and marketing collateral, thereby directly supporting client engagement, sales enablement and brand positioning.
Key Responsibilities (including but not limited to):
Strategic Leadership
Set the strategic direction for the Client Support function, aligned with global client and reporting priorities.
Engage with global partners to understand evolving needs, agree on joint plans and review performance through structured, data‑driven discussions.
Establish India as a centre of excellence through capability building, innovation and consistent delivery against quality and cost targets.
Define and drive the roadmap for Product Reporting and Marketing Intelligence capabilities, including standardisation/ of factsheets, commentaries, pitch materials and client reporting outputs
Service Delivery Excellence
Ensure accurate, timely and high‑quality delivery across all client support activities.
Strengthen controls, data accuracy and adherence to internal guidelines and standards.
Drive simplification, standardisation and productivity improvements through automation, analytics and continuous improvement initiatives.
Lead transitions of work from vendors and onshore teams, ensuring strong controls and seamless knowledge transfer
Oversee delivery of product reporting outputs/commentaries (Strong understanding of factsheets, performance reports, attribution summaries, pitchbooks, RFP/DDQ content) with strong emphasis on accuracy, consistency and client relevance
Ensure strong understanding of performance data, benchmarks, attribution and investment narratives within the teams
Note : The role is not intended to be operations/process execution focused, but rather to drive value-added, insight-led reporting and client deliverables
Client & Stakeholder Engagement
Serve as a strategic contact point for reporting‑related inquiries, escalations and guidance.
Conduct structured stakeholder reviews (e.g., scorecards, performance dialogues) to maintain transparency and drive service enhancements.
Work closely with Client Services, Product, Marketing, Investments and Technology teams to streamline delivery and elevate client experience
Act as a trusted partner to Product, Investment and Distribution teams, contributing to development of client-facing materials and product positioning content
Technology, Data & Automation
Assess and implement tools and capabilities that enhance reporting, data quality, automation and workflow integration.
Keep abreast of industry developments in reporting technology, digital enablement and client‑facing innovation.
Drive adoption of tools supporting marketing content automation, report production platforms and data integration across performance and client reporting systems.
Governance, Risk & Compliance
Ensure adherence to regulatory requirements, internal compliance, intra-group governance requirements including minimum standards for all transitions & day-to-day delivery are complied.
Maintain a robust control environment, proactively identify risks and oversee remediation where needed.
People Leadership & Culture
Build and develop high‑performing teams with deep subject‑matter expertise and a global mindset.
Foster a culture of innovation, collaboration, accountability and inclusion.
Lead talent planning, coaching, succession development and retention initiatives to build long‑term capability.
Develop functional leaders with deep domain expertise in Product Reporting and Marketing Intelligence, ensuring leadership is grounded in subject matter strength rather than purely managerial oversight.
Qualifications, Skills & Experience
Required Background
15+ years of leadership experience in global asset management or financial services with demonstrated success in managing complex, multi‑team environments and strategic transformation.
Strong experience in client support functions within a global, matrixed structure and understanding of client-life cycle.
Ability to translate strategy into actionable plans and lead teams through change and ambiguity.
Proven success in influencing senior stakeholders and building strong cross‑functional relationships.
Strong hands-on experience in Product Reporting, Client Reporting (good to have), and Marketing Intelligence (WMI) within asset management
Technical & Leadership Skills
Strong understanding of asset management, client support, marketing analytics and client related data domains.
Deep knowledge of factsheets, pitchbooks, fund reporting, performance & attribution concepts, and RFP/DDQ content management
Strong appreciation of investment products, asset classes and performance drivers
Ability to operate as a hands-on functional leader, balancing subject matter depth with team leadership responsibilities
Expertise in automation, analytics, continuous improvement and change management.
Excellent communication, problem‑solving and stakeholder‑management skills.
Demonstrated ability to develop talent and build future leaders.
M&G Behaviours relevant to all roles:
Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic
Own it now: Putting your name on things with confidence to drive progress and results quickly
Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.