Manager - EVS

Position Summary

Deliver on the project and operating targets for the environmental services departments. Deliverables include service quality, and participating in the growth of the business. Additionally, relationship management with our key hotel partners is a critical component of the role, as the Environmental Services departments form a significant portion of the shared service across the property.

Primary Responsibility

• Directly manage the operating units under his/her scope;
• Coordinate closely with the supporting departments to ensure the delivery of guest services;
• Meet regularly with senior management to manage the deliverable to those properties;
• Establish KPI’s across all departments under the scope to ensure correct standards of quality and productivity;
• Establish Department Operating Manuals and Specific Operating Procedures to ensure maximum comforts for guests;
• Plan, implement and administer an effective preventive maintenance program to ensure the upkeep of the Hotel Buildings and its Operating Equipments;
• Coordinate and conduct regular inspection of buildings to ensure strict compliance with government, fire and safety regulations and license requirements. Recommend and/or take action to ensure compliance;
• Identify, review, and facilitate continuous training programs for employees on new operation techniques to increase productivities and maximize revenue and guest services for the hotel. Plan, implement and administer an energy management program;
• Create opportunities within other divisions /departments to share resources to save cost or build revenue;
• Assist to co-ordinates closely with external parties such as utility companies, Public health authorities, government departments, government Tourism Board (MGTO), Medias and the local charitable organizations to establish and cultivate good working relationship;
• Establish good control practices/systems in all operating departments and to review as and when necessary;
• Keep abreast of the competition and to evaluate the market trends, identify the business needs and able to take actions to maximize the profits for the company;
• Perform all functions as and when required by the management.

Requirements

• University degree in hotel management, business administration or related field
• At least 4 years of work experience in hotel management
• Strong written and oral communication skills
• Solid working knowledge in hotel operation