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Manager, Customer Service
CM Corporate Westlake, TX (2550)Posted Yesterday
onsite
Job Description
We Deliver the Goods:
As the Customer Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience. You will measure and develop the performance of the team, implement processes and procedures to improve efficiencies, and form cross-functional collaborations to address customer inquiries. A successful candidate will ensure our customer service team puts customers first and that every account matters.
Primary Responsibilities:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
As the Customer Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience. You will measure and develop the performance of the team, implement processes and procedures to improve efficiencies, and form cross-functional collaborations to address customer inquiries. A successful candidate will ensure our customer service team puts customers first and that every account matters.
Primary Responsibilities:
- Oversees all operational controls for the customer service department.
- Directing customer service objectives, contributing to recruitment and employment relations, and leading the policies and procedures of the department.
- Achieving customer service objectives and collaborating on the strategic plans of the department.
- Preparing annual budgets and forecasting to meet the department’s financial objectives.
- Connecting with Sales, conducting surveys, and benchmarking best practices.
- Improving customer service quality results and implementing strategic changes.
- Managing customer experience metrics and continuously improving the customer experience.