Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Senior Account Executive, Enterprise will lead the strategic growth for Genesys across Malaysia by expanding market presence within high-value enterprise accounts and advancing large-scale customer experience transformation initiatives. This role is responsible for accelerating enterprise adoption of Genesys Cloud CX while driving long-term customer value through recurring revenue growth and platform expansion.

As a senior consultative sales professional, you will own a portfolio of named enterprise accounts and priority whitespace opportunities across Malaysia. You will drive new logo acquisition, expand existing relationships, and position Genesys Cloud CX as a strategic platform across customer experience, employee experience, AI-powered engagement, digital transformation, and operational excellence.

This is a high-impact individual contributor role requiring strong enterprise sales discipline, executive engagement capability, deep understanding of the Malaysia market, and the ability to orchestrate complex sales cycles across customers, partners, and internal stakeholders.

Key Responsibilities (but not limited to..):

• Own and execute the Malaysia enterprise sales strategy to increase Genesys visibility, relevance, and market share across high-value accounts

• Develop and grow a portfolio of strategic enterprise customers and prospects, focusing on large-scale opportunities with strong annual recurring revenue potential

• Identify, qualify, and close net-new business opportunities across priority sectors including financial services, telecommunications, public sector, healthcare, digital-native enterprises, utilities, and conglomerates

• Build and manage a robust pipeline of enterprise opportunities with strong forecast accuracy and disciplined deal progression

• Drive revenue growth through new logo acquisition, account expansion, cross-sell, up-sell, renewals influence, and partner-led opportunities

• Act as the primary business owner for assigned enterprise accounts, building trusted relationships with C-level executives, business leaders, technology stakeholders, and transformation sponsors

• Develop account plans that align customer priorities, business outcomes, decision criteria, and expansion potential

• Lead executive conversations on customer experience modernization, cloud transformation, AI-enabled engagement, contact center evolution, and operational efficiency

• Drive complex, multi-stakeholder enterprise sales cycles from discovery through negotiation and executive closure

• Apply MEDDPICC or equivalent methodologies to strengthen qualification, manage risk, and improve deal predictability

• Collaborate with presales and technical teams to translate customer requirements into compelling solution narratives and proposals

• Differentiate Genesys through strong positioning across cloud, AI, orchestration, data-driven engagement, ecosystem integration, scalability, and security

• Expand partner engagement with system integrators, advisory firms, and ecosystem partners to increase market reach and influence

• Identify and drive cross-sell and up-sell opportunities that increase platform adoption, recurring revenue, and long-term customer value

Required Qualifications:

• 10+ years of experience in technology sales across enterprise software, SaaS, cloud, CX, CRM, contact center, AI, or data platforms

• Proven track record of selling complex technology solutions into large enterprise accounts

• Demonstrated success closing and expanding high-value deals, including transactions above USD500k

• Experience developing new markets and growing strategic enterprise accounts

• Strong understanding of the Malaysia enterprise market, including business culture, buying behavior, regulatory considerations, and industry dynamics

• Experience engaging senior executives across business, technology, operations, and transformation functions

• Strong command of enterprise sales methodologies such as MEDDPICC, challenger selling, or value-based selling

• Ability to orchestrate cross-functional teams across presales, customer success, partners, legal, finance, and executive stakeholders

• Excellent communication, negotiation, and account planning skills

• Proficiency with CRM and sales tools such as Salesforce, Clari, LinkedIn Sales Navigator, and related platforms

• Fluency in English, with Bahasa Malaysia proficiency preferred

• Bachelor’s degree in business, technology, engineering, or a related field preferred

Preferred Qualifications:

• Experience selling customer experience, contact center, workforce engagement, or digital engagement platforms

• Familiarity with cloud, AI, analytics, and journey orchestration technologies

• Established relationships within Malaysian enterprises, financial institutions, telecommunications providers, healthcare groups, or government-linked organizations

• Experience working within regional or matrix organizations across Southeast Asia or Asia Pacific

• Background in selling CCaaS, UCaaS, CPaaS, or enterprise AI solutions

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Malaysia.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.