Senior Key Account Manager

- Provide customer orientated service at all times relating to sales and operation issues.

-Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue

-Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs

-To drive and manage profitable growth with the assigned customer

-Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers

-Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects

-Work with other DHL divisions for end-end supply chain solutions and collaborations

-Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity

-Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers

-Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs

Requirements for the Job :

- Management and Decision Making

-Planning and Organization

-Industry/Sector Knowledge and Expertise 

-Customer Relationship Management

-Cross Cultural management experience

-Excellent Communication skills

-Commercial/Sales knowledge and experience

-Interpersonal skills

-Influencing skills

-Negotiation skills

-Solution design and process mapping skills

-More than 7 years in the logistics or forwarding Industry

-Sales and KPI focussed

-Relevant experience in International supply chain

-Degree Holder, relevant post graduate qualification will be an advantage

-Fluent use of English (both written and spoken)

-Competent Computer skills required.