Bilingual Patient Relations Specialist @ VieMed

Essential Duties and Responsibilities:Answer calls from patients and other stakeholdersCommunicate effectively in both English and Spanish to assist patients with their inquiriesCoordinate with other teams to ensure first call resolutionProvide support such as explaining services and billing to patientsSolid understanding of the products and services offered by the company to assist callersProvide translation to other members of the VieMed team who are engaging with Spanish speaking patientsAddress patient concerns and de-escalate issues when necessaryFollow up with patients to ensure their needs are met and are satisfied with the servicePerform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.You will be expected to work during regular business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Minimum Qualifications:High School Diploma or equivalent.Outstanding customer service skills as evidenced by prior experience.1-3 years’ work-related experience in a health care setting preferred.Language Proficiency: Fluent in both English and Spanish with excellent verbal and written skills in both languages required.Preferred Knowledge, Skills, and Abilities:Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutionsUnderstands and adheres to confidentiality requirements in relation to patient information