Child Nutrition Tech Repair / Support Specialist

JOB TITLE: Child Nutrition - Technology Repair/Support Specialist

DEPARTMENT: Technology Services/CN

REPORTS TO: Sr. Executive Director of Technology and Information Systems 

FLSA STATUS: Non-Exempt

EMPLOYMENT STATUS:   Fulltime, 12-month contract 

MINIMUM JOB REQUIREMENTS:

Education: High school diploma or GED; some formal college computer training required; associates degree in computer field preferred

Experience: Minimum 1 year in technology-related position such as help desk, customer support or computer operations; experience with Macintosh, Windows and networking required.

Skills: Demonstrated knowledge of PCs and a variety of hardware and software including MicroSoft Office Suite; strong problem resolution and communication skills; working knowledge of MS Windows XP and 7 and basic networking concepts. Must possess valid Oklahoma drivers license and a personal vehicle.

ESSENTIAL JOB FUNCTIONS: these statements are intended to describe the responsibilities assigned to this position and are not intended to represent an exhaustive list of all responsibilities, duties and skills required.

1. Establishes and maintains strong communication between Technology Services, child nutrition staff and the technology contact team member at each site.

    

2. Provides assistance in all aspects of technology at assigned site for child nutrition department and remote assistance/troubleshooting in all aspects of technology including email and Internet support for child nutrition department. Answers questions and/or resolves computer problems for district child nutrition staff in person, via telephone or from remote location. Provides assistance in instruction for use of software and hardware to site child nutrition staff as directed.

    

3. Serves as first-line response, renders assistance as requested, completes computer repairs and creates work orders from remote location/via telephone for district child nutrition department.

    

4. Maintains technology inventory for child nutrition sites; tracks software licensing, and the use of software at sites in accordance with district policy.

    

5. Serves and first-line response, renders assistance as requested, and completes repairs in the following areas for child nutrition sites:

*district computer software and new installations

*computer hardware and new installations

*file server and new installations

*site specific software
 

*new technology purchases for each cafeteria site or Child Nutrition Dept.

• Training or Instructional Assistance on new software or hardware.
• Wi-Fi and connectivity assistance and troubleshooting for child nutrition areas and cafeterias.

   6.May assist Site Technology Support Specialists with Technology duties or projects; may assist Technology Department in general with special projects outside of child  nutrition support duties when time permits.

  7.Assist in any other duties prescribed by the Sr. Executive Director of Technology within Technology Services or Child Nutrition areas related to technology and the use of  technology in those areas.

ESSENTIAL BEHAVIOR:

Excellent communication skills and the ability to build harmonious rapport and work cooperatively with all levels of district staff; must have the ability to handle criticism and respond appropriately to complaints. Ability to use sound judgment in any situation.

Ability to receive and appropriately respond to directions from supervisor. Handles problematic and/or difficult situations by communicating to the appropriate person. Exercises discretion in site/staff personnel issues.

Must be able to perform optimally and accurately in an environment involving frequent interruptions, fast pace, deadlines and multiple priorities.

ATTENDANCE STATEMENT:

Able to be in attendance for assigned work schedule with 95% minimum attendance.

ENVIRONMENTAL CONDITIONS:

Primarily inside working conditions with limited exposure to extreme environmental conditions. Some exposure to dust.

PHYSICAL STANDARDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 50% of time is spent sitting
• Job requires ability to grasp and manipulate hand tools for computer repair
• Ability to lift/carry and manipulate objects and supplies of up to 50 lbs for up to 50 feet is required
• Standing in place for short periods
• Walking as required to access equipment and perform responsibilities
• Use of hands to do fine finger work
• Strong eye-hand coordination
   
• Stooping, kneeling, crouching, and crawling
• Lifting of objects over the head
• Talking and hearing as to communicate concerning job-related duties as assigned
• Smell
• Close vision (clear vision at 20 inches or less) with or without correction
• Distance vision (clear vision at 20 feet or more) with or without correction
• Color vision (ability to identify and distinguish colors)
• Peripheral vision, depth perception and ability to adjust focus