Assistant Manager, CS Project Management
Job Description
Position Summary
Role and Responsibilities
1. Service Channel Sales Enhancement
Drive revenue growth within service channels, maximizing opportunities for upselling and cross-selling.
Optimize Contact center sales performance (inbound voice & chat, outbound and ePromoter) and Service center channel (walk in service & In homer onsite service) by refining sales scripts, training agents, and improving engagement strategies.
Enhance digital sales channels by working with online business and service digital teams to boost conversions.
Partner with B2B business and related team to drive execution of regional project initiative.
2. Product & Service Management
Develop and implement sales strategies for Mobile Experience products and Home appliance products.
Drive revenue not limit of product sales (device) but activate in service product.
3. Analytics & Actionable Impact
Conduct in-depth sales analysis to identify opportunities and areas for improvement.
Provide data-driven recommendations to enhance sales efficiency across service channels.
Generate sales reports, dashboards, and performance insights for local and regional management review.
Monitor key performance indicators (KPIs) and implement strategies to improve sales effectiveness.
4. Initiative & Collaboration Project
Set-up the initiative project and able to be individual contribution, self-leading to implement project with resource management to deliverable quality and timeline.
Collaborate with internal teams, including field service operations, customer care and service marketing, and external teams, including online business and product manager to align sales initiatives
5. Performance Improvement
Able to do field check or onsite assessment to improve sales conversion across service channels.
Identify and address process gaps that hinder sales performance.
Work with field service operation teams to integrate sales-oriented solutions.
6. Risk Management
Eliminate and manage risk of operation thru sales customer journey.
Follow the compliance/ regulation with the performance-driven mindset.
Skills and Qualifications
Bachelor’s degree in Business, Sales, Marketing, or a related field.
5+ years of experience in sales project management, preferably in the Mobile Experience or Telecommunication industry.
Strong analytical skills with proficiency in Excel or other data analytics tools.
Proven experience in sales reporting and performance tracking.
Familiarity with service channels such as service centers, inbound/outbound contact centers, e-commerce and digital sales platforms.
Excellent communication and collaboration skills to work with cross-functional teams
Good communication skill in both written and spoken English
Strong problem-solving abilities and an ability to work in a fast-paced environment.
Experience in CRM and sales tools is a plus.
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