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Job Description
Our Company
EOS is a technology-driven organisation that partners with some of the world’s most innovative companies to deliver exceptional IT and workplace experiences. We value curiosity, collaboration, and people who take pride in delivering great service in fast‑moving environments. At EOS, we invest in our people and create opportunities to grow, learn, and make an impact.
The Role
EOS is seeking a Client Platform Specialist to join a small, highly collaborative team supporting Meta. This role focuses on the setup, configuration, and support of a wide range of hardware devices, including computers, phones, tablets, VR headsets, and AR/MR devices.
As part of the IT organisation, this position is well suited to someone who is passionate about technology, customer service, and problem‑solving, and who thrives in a fast‑paced, high‑pressure environment. An interest in gaming and emerging technologies is a plus.
Key Responsibilities
- Provide day‑to‑day support for operational requests through the internal tasking queue.
- Support and develop automated solutions using PowerShell, Bash scripting, and Python.
- Administer and maintain client system management tools, including PC, phone, and tablet imaging solutions.
- Administer and maintain mobile device management (MDM) systems for Android and iOS platforms, such as ADB and Apple Configurator 2.
- Identify opportunities to improve internal processes and automation.
- Deliver technical support both remotely and onsite, including support at events.
- Maintain and manage Windows, Android, iOS, and iPadOS system images.
- Create and maintain clear documentation for processes and troubleshooting guides.
- Provide onsite event support, which may include international travel outside of standard office hours.
- Participate in off‑site, on‑call event support outside of normal office hours.
Skills and Experience
- At least two years of experience supporting macOS, Windows, iOS, and Android in a corporate environment.
- A BA/BS degree or equivalent practical experience in a related field.
- Experience working in a startup or fast‑growth environment is highly desirable.
- Strong communication skills, with the ability to clearly explain complex technical concepts to a wide range of audiences.
- One or more years of enterprise Windows client management experience (e.g. GPOs, Chef, FOG, MDT).
- Hands‑on experience with mobile device management (MDM) solutions.
- Experience using ADB for flashing and sideloading devices.
- Basic networking knowledge, including DHCP, TCP/IP, FTP, and PXE.
- Familiarity with Windows 10 and Windows 11, including deployment, Windows PE, registry, services, and scheduled tasks.
- Basic knowledge of Linux environments is an advantage.
- Experience building PCs, particularly gaming PCs, with strong knowledge of current and upcoming components is a plus.
Additional Requirements
- This role requires international travel. Applicants must hold a valid passport at the time of employment and maintain it for the duration of their time in this position.
Belonging at EOS
At EOS, we believe that diverse perspectives make us stronger. We are committed to building an inclusive environment where everyone feels respected, supported, and empowered to do their best work. We welcome applications from all backgrounds and encourage candidates to apply even if they do not meet every requirement listed.
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