Customer Quality & Quality In Design Manager

About the role:

As Customer Quality & Quality in Design (QID) Manager, you ensure that quality and customer requirements are embedded into our products, processes and factory design from the very beginning. You play a key role in translating customer expectations into robust factory execution while driving continuous improvement and customer satisfaction at site level.
You act as the link between customers, engineering, CI&TS, sales and plant operations, ensuring that customer feedback, complaints and quality requirements are handled effectively and built into new product introductions and transfers.

Key responsibilities:

• Monitor and analyze customer feedback, complaints and quality KPIs to identify trends and improvement areas.
• Support Customer Care with input and feedback to resolve customer cases and complaints.
• Act as the factory point of contact for customer quality topics and expectations.
• Participate in customer audits and drive improvement actions at factory level
• Ensure Barry Callebaut quality standards and customer requirements are integrated into new product introductions (NPI) and product transfers (PTF).
• Collaborate with Product Development, Engineering and Project teams to translate customer needs into factory‑ready designs.
• Participate in NPI/PTF reviews and perform quality risk assessments related to product, process, ingredients and equipment.
• Lead root cause analysis (RCA) and corrective actions for design‑related quality issues.
• Review customer quality performance and present findings to factory management.
• Lead or support customer‑driven quality improvement projects.
• Act as Quality Culture advocate, promoting customer focus, compliance and continuous improvement.
• Collaborate closely with the QA Performance & Projects Manager on interrelated initiatives.

About you:

• Bachelor’s degree in Chemistry, Biology, Microbiology, Food Science, Industrial/Business Engineering
  (or Engineering degree with 5+ years experience in food quality).
• Minimum 3 years of experience in quality, CI&TS, operations, engineering or process roles within food manufacturing.
• Strong knowledge of food safety systems including HACCP, GMP and Pathogen Environmental Monitoring.
• Experience with GFSI standards such as FSSC 22000 or BRC (formal training required).
• Previous exposure to customer interactions is a strong asset.
• Strong analytical, communication and stakeholder‑management skills.
• Able to manage multiple projects, work under pressure and drive results in a complex factory environment.
• Servant‑leader mindset with strong customer focus.
• Proactive, rigorous and demanding when it comes to quality culture.
• Team‑oriented, flexible and adaptable.
• Confident communicator with solid influencing skills.

We offer:

• 38 days of annual leave
• Flexible working hours,
• Meal allowance - €8 per worked day.
• Eco‑cheques - €250/year.
• Transport allowance.
• Bicycle allowance - €0.37/km.
• Group insurance (pension & risk coverage).
• Health insurance for you and your family.
• Dental care for you
• A key quality leadership role in one of Barry Callebaut’s strategic production sites.
• An international environment with strong collaboration and local ownership.
• Real impact on customer satisfaction, product quality and future factory design.