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Portlaoise, LS, IrelandPosted 1 months ago
Full-timeonsiteAssociate

Job Description

This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests.

 

This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover.

 

The duties include (but are not limited to:)

  • Welcome our guests on the steps of the House as they arrive
  • Meet and greet our guests
  • Responsible for guest luggage and parking of expensive vehicles
  • Responsible to assist guests to their allocated rooms
  • To have an almost constant presence in the public areas and entrance hall.
  • Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
  • Offering the best possible advice to guests on the House and Demesne and complete daily house tours
  • Assisting guests with all Demesne activities.
  • Issuing and maintaining all sports equipment and golf buggies.
  • Restocking, cleaning and maintaining all public fireplaces
  • Keeping public areas tidy and checking on guests without intruding on their privacy.
  • Helping other departments when necessary
  • Conversing with guests, providing information and directing them as required. 

 

If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you.

  • Please only apply if you are legally able to work in Ireland
  • Excellent Employee Benefits on offer including generous service charge/gratuity policy
  • Rural location and small property (21 bedrooms) so limited staff accommodation available which is a short distance from property. 

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