Assistant General Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to Hyatt House LA – University Medical Center, a valued property in the Pyramid Global Hospitality portfolio. Featuring 200 spacious guest rooms and 1,100 sq. ft. of meeting space, this hotel offers an inspiring environment to grow your career in hospitality.   As a member of our team, you’ll be part of a dedicated and dynamic group that values professionalism, collaboration, and a passion for service. Whether your path is in guest services, food and beverage, housekeeping, sales, or events, you’ll have the opportunity to build your skills in a supportive, people-first culture.   We are committed to creating a workplace where every team member feels valued, supported, and empowered to succeed. If you’re ready to take the next step in your career with a company that prioritizes growth and teamwork, Hyatt House LA – University Medical Center is the place to be.

What you will have an opportunity to do:

The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Key Responsibilities:

• Assist the General Manager in the day-to-day management of all hotel operations.

• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.

• Ensure adherence to hotel policies, procedures, and service standards.

• Foster a guest-centric culture by promoting excellent customer service and satisfaction.

• Address and resolve guest concerns and complaints promptly and effectively.

• Monitor and respond to online reviews and feedback to enhance the overall guest experience.

• Assist in budget planning and monitor financial performance against established goals.

• Help control operating expenses and manage budgets for each department.

• Participate in the recruitment, training, and development of staff.

• Conduct regular performance evaluations and provide constructive feedback.

• Foster a positive and inclusive work environment.

• Monitor and maintain quality standards throughout the hotel.

• Implement and enforce brand standards and ensure compliance with relevant regulations.

• Oversee maintenance and cleanliness of the hotel facilities.

• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.

• Ensure the implementation and adherence to security and safety protocols.

• Collaborate with relevant authorities to address any security concerns.

• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.

What are we looking for?

The ideal candidate will meet the following criteria:

• Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, or Director of Operations with a strong background in Rooms.

• At least 5 years of progressive hospitality experience in hotels is required.

• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.

• Hyatt brand experience preferred.

• Familiarity with CA and Federal employment laws.

• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.

• The flexibility to adapt to varying shifts, including weekends and holidays.

• A commitment to maintaining a positive and organized work environment.

Compensation:

$85,000

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$95,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.