Job Description
About Kennametal
With over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at kennametal.com. Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube.
Customer Service Representative with German
We're looking for a Customer Service Representative to join our international team at our service center in Sant Cugat de Vallès, Barcelona.
You'll be the front line of support for our customers, handling everything from order entry and expedites to quoting and returns. This role puts you at the heart of customer relationships, where you'll resolve inquiries, manage billing issues, and ensure every customer receives exceptional service. Working closely with sales teams and various departments, you'll help maintain smooth operations and customer satisfaction. Join us in delivering productivity to customers across aerospace, defense, energy, and transportation industries.
Responsibilities:
- Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
- Provides customer services relating to sales, sales promotions, and communications.
- Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc. and maintaining metrics goals. Resolves more complex complaints escalated by customer/sales force.
- Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs.
- Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes.
- Enter orders in SAP, attached documents and send acknowledgments
- Respond to customer requests via phone or email
- Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels)
- Maintain scheduling agreements &/or Qty contracts
- Work with accounting to resolve receivable issues
- Entry and track of customer complaints
- Overall Support for Sales &/or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBAN
Requirements:
- Fluent in German and English (Hungarian is a plus)
- Previous experience in an office or service center role
- University or technical/vocational studies
- SAP experience preferred
- Excellent Customer Service focus and ability to remain productive under pressure
- Strong written and oral communication skills
What we offer:
- Hybrid working contract from our EMEA service center in Sant Cugat de Valles, Barcelona area with train accessibility
- International young and growing team
- Competitive salary
- Bonus program
- Language courses
- eLearning Platform access
- Special offer on Health Care Insurance
- Meal Vouchers
- Company Pension Plan
As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.