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Job Description
Job Summary
Job Duties and Responsibilities
| The Sales Associate helps create a positive relationship with company clients by promptly processing customer orders and maintaining accurate company databases and records. |
| • Provide a positive attitude to all customer interactions. • Builds the relationship with the client by being an asset. • Enters sales orders into the SyteLine systems. • Creates and maintains accurate customer database records. • Scand and records all sales records into document control. • Acquires and disseminates MTRs to customers as needed. • Provides tracking and estimated ship dates to customers. • Informs sales of potential delays or customer concerns. • Develops and maintains basic product knowledge. • Keeps informed of market, new products or services, basic technical information, product reliability and other general information of interest to the customer. • Follows-up on orders with a report every day to make sure orders are released and entered in a timely fashion. • Provides Sales department with information on customer sales orders when asked. • Communicates with Inside Sales, Accounting, and Purchasing departments on order delays or changes. • Uses the telephone, word processing and related office equipment in fulfilling daily requirements. • Offers and obtains assistance from peers or supervisor when needed. • Maintains a flexible schedule in performing other related tasks or functions as required or assigned. • Keeps managers and Inside Sales department updated on important activity with customers they interface with. • Performs other duties as assigned. |
| Skills |
| • Must be able to use Windows and Microsoft Office. (Word and Excel) • Conflict resolution and problem-solving skills. • Must be able to communicate clearly and effectively. • Capable of listening intently. • Good visual acuity to process paperwork. • Capable of multitasking and prioritizing work as needed. • Able to learn and retain new information. • Ability to type accurately at speed. • Must have a high stress tolerance with a highly developed sense of urgency |
| Education |
| • Required: High school diploma, GED or equivalent. • Preferred: Computer training courses at college level. |
| Work Experience |
| • Required: 2 to 3 years of previous order processing or customer service representative experience, preferably in a manufacturing or services organization. |
| Physical Requirements |
| • Prolonged periods of sitting at a desk and working on a computer. |