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Job Description
- Ensure successful partner integrations by providing high-touch expertise, documentation, troubleshooting, and support within defined Service-level agreement (SLAs).
- Partner with Product Managers and Partner Operations Managers to define, prioritize, and advocate for new features that improve performance.
- Perform comprehensive implementation reviews and ensure prompt, proper resolution of all partner technical challenges.
- Develop technical tools and documentation with Engineering to expedite onboarding and enhance operational scaling.
- Deliver partner feedback to cross-functional teams and leverage data and technology to optimize new business opportunities.