Business Analyst & CTRM Application Support

We are looking for a Business Analyst & CTRM Application Support. The main responsabilities of the role will be:

• Provide in-house CTRM support to worldwide users during their day to day tasks (including pricing, exposure, pnl, trade booking, ..), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
• Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
• Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
• Operation and problems solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, and tech stakeholders.

• Must have: working experience of 3 years in the field of CTRM/ETRM applications with involvement into business applications change management and day-to-day operation and support.
• Bachelors or Master's degree (in a IT related field preferred)
• Excellent communication and presentation skills.
• Good analytical and technical skills (SQL, Oracle DB, basic programming) as well as a good perception of user needs and business processes.

• Team player
• Self-motivated with the ability to prioritize tasks
• Able to work in a high pressure on-call environment with changing priorities
• Proactive and customer focused “make it work” mentality
• Highly responsive, energetic and enthusiastic
• Resourceful and able to think creatively and adapt