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Job Description
Role purpose
The HR Services Manager is responsible for supervising a team that provides HR support to Vodafone employees. This includes handling queries about pay, benefits, recruitment, graduate programs, HR systems, and other HR-related projects. The role ensures that HR services meet agreed standards, KPIs, and best practices, while continuously improving processes and moving toward automation.
Key Responsibilities
Team Leadership:
- Full supervisory responsibility for HR professionals, setting direction and enabling performance.
Operational Support:
- Ensures tasks align with global HR processes and are fit for purpose.
Process Improvement:
- Recommends and implements standards, ensuring KPIs and service levels are met.
Best Practices:
- Applies global HR practices and drives continuous improvement, especially toward automation.
Cross-functional Projects:
- Leads projects, communicates effectively, and influences stakeholders to approve changes.
Strategic Oversight:
- Reviews, evaluates, and prioritizes HR tasks using deep process knowledge.
Required Skills
- Service Delivery & Customer Centricity
- Employee Experience & User Experience
- HR Transformation & System and Process Transformation
- Strategic Mindset & Strategy Execution
- People Development & Leading Culture Change
- Data Analytics & External Insights
- Resilience & Policy and Standards