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Job Description
Welcome to Ladgov Corporation's Career Page. Please feel free to review our open positions and consider applying to the positions that matches your qualifications. Ladgov Corporation staff are monitoring the applications on a daily basis.
You will be contacted after you have submitted your application. Please understand some of the posted jobs may have been filled, therefore you may be contacted at a later date should there be a vacany.
Best of luck,
LADGOV CORPORATION
Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
- Manage Interactive Customer Evaluation (ICE) comments, surveys, and Commander’s Hotline responses
- Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
- Support customer service award programs and recognition events
- Coordinate and standardize customer-facing service areas across the garrison
- Deliver Interactive Customer Evaluation (ICE) training and promote customer service best practices
- Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
— OR —
6+ years of directly related experience, with 3 years in an English-speaking environment - Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
- Strong communication, project coordination, and analytical skills
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