Administrative Assistant

JOB SUMMARY The Administrative Assistant for Care Coordination is responsible for providing clerical and administrative support for the Care Coordination department.     ESSENTIAL FUNCTIONS Completes program-related typing, copying, and other clerical tasks to include letters, correspondence, memos, records, and reports.  Answers and tracks incoming intake calls and responds to inquiries and escalating to others as necessary.  Sorts and files correspondence, program records, case notes, etc.  Completes confidential typing and data entry as requested.    Establishes and maintains department databases.  Creates and maintains all department forms  Creates and maintains department spreadsheets/trackers/reports.  Attends department meetings, as needed, to take notes.  Assists in scheduling meetings, booking rooms, maintaining shared drives/calendars, tracks info (billing, caseloads etc.), mail/postage.  Assists Intake Specialist with completion/submission of applications/referrals for services and benefits/entitlements.  Uploads and submits documents to statewide databases/authorization systems.  Keeps intake dashboard updated and accurate.  Monitors and reviews enrollments prior to the transition to Care Coordination.  Utilizes statewide databases to verify eligibility, status, and demographic information.  Documents and constructs reports in the Electronic Medical Health system.    Other duties as necessary or assigned.   OTHER DUTIES  Commits to a respectful, just, and supportive environment for individuals and team members aligning with the organization’s commitment to inclusion and belonging. As a leader, sets and promotes a culture focused on inclusion and belonging in all business practices. This includes actively seeking, hiring, and developing talented candidates and appropriately and fairly addressing issues related to inclusion in all interactions with team members.   KNOWLEDGE, SKILLS & ABILITIES Ability to find and use available resources to solve problems while being self-directed. Knowledge of Microsoft Word and Excel Strong oral and written communication skills.    Strong organizational skills  Ability to keep sensitive and privileged information confidential  Demonstrates cultural competence  Proactively approaches professional responsibilities  Ability to complete work in a timely manner    EDUCATION & EXPERIENCE High School Diploma/GED required.  Associates Degree, preferred.  Familiarity with I/DD provider agencies, OPWDD, or Health Homes, preferred.  Office Experience preferred  Experience creating and utilizing tracking systems in Excel preferred.  Must have access to reliable transportation and be willing to travel regularly within the             service area    Click Here to View Full Job Description